Oral and Written Communication
for Construction Supervisors
Introduction
Learning Objectives
Class Organization
Grading Policies
The Textbook and Order Form
Reading Ahead
Withdrawl/Refund Policy
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Introduction
How
you handle oral and written communications can have
a deep impact on the people you work with and the
situations under which you work.
Communication
is multi faceted. It includes nonverbal communication,
body language, listening, inflection, and written
communication. Without quality skills in each
of these categories you are putting yourself and your
career at risk.
This
course is designed to help you to become a more effective
supervisor by becoming a more effective communicator.
The skills you learn within the course will be put
to use right away!
Here
is a preview of what you can expect to get out of
this course.
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Learning
Objectives
- Learn
about the different forms of communication
- Understand
how effective communications affect productivity.
- Be
able to effectively communicate within your company's
communication system.
- Be
able to recognize and overcome barriers
to communication.
- Communicate
with peers and supervisors effectively.
- Harness
the techniques of listening.
- Apply
your listening skills as a management method.
- Control
the nature and tempo of a conversation.
- Learn
to use questioning skills.
- Learn
how to use both open-ended and closed-ended
questions
- Establish
a negotiation strategy through which you
will be able to reach commitment and agreement
- Communicating
with difficult people
- Learn
to communicate effectively with your crew
- Deliver
better, more precise working instructions.
- Learn
how to offer corrective feedback.
- Develop
useful writing skills.
- Learn
to lead a successful meeting.
- Understand
why others have problems communicating with you.
- Understand
the basic functions and procedures of electronic
communications.
- Learn
how to use the Internet and WWW for communications.
- Be
able to develop a plan for improving communications.
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Class
Organization
The
following table lists the learning modules, the maximum
value in points a student can receive within each
module, and the time in which the modules must be
finished.
| Module |
Week |
| 0.
Student Orientation |
0 |
| 1.
Oral and Written Communication |
1 |
| 2.
Supervisors as Effective Communicators |
2 |
| 3.
Learn To Listen |
3 |
| 4.
Carrying on conversations |
4 |
| 5.
Persuasion, negotiations and confrontation |
5 |
| 6.
Communicate with your crew |
6 |
| 7.
Put it in writing |
7 |
| 8.
Meetings that work |
8 |
| 9.
Electronic communications |
9 |
| 10.
Improving communications |
10 |
It
is important that the student keep up with the class
and not fall behind. Course modules will
be made available to students on Sunday of each week.
Class work must be completed by the following Sunday.
Students will not be able to work ahead of the class
although reading assignments will be made available
in advance. Actual dates that modules
will become available will be posted in advance on
the course calendar.
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Student
Learning Assessment (Grades)
Graded
assignments will consist of one quiz for each module
and participation in two class discussions.
Each quiz will count 10 points and class discussions
will count 15 points. You can take quizzes twice
and use the highest score achieved as your final quiz
grade.
Class
discussions and participation are a very important
parts of this course. Students learn more
and learn better when they discuss the topic at hand.
For that reason, I consider the regular weekly discussions
to be even more important than the weekly quizzes.
Grades
will be posted on a weekly basis. You will have
full access to your grade sheet so you will be able
to keep track of how you are doing at all times.
| Assignments |
Points |
| 10
Quizzes @ 10 pts each |
100 |
|
Participation 15 pts/ week |
150 |
| TOTAL |
250 |
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The
Textbook
The
textbook for this class is Unit 2, Oral and Written
Communications (S), 5th Edition.
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Reading
Ahead
|
Module |
Reading Assignment |
Start Date |
| 0.
Student Orientation |
None |
Optional/
Week 1 |
| 1. Effective
Communication |
Read
Unit 1 |
Week
1 |
| 2.
Supervisors as Effective Communicators |
Read
Unit 2, |
Week
2 |
| 3.
Learn to Listen |
Read
Unit 3 |
Week
3 |
| 4. Carrying
on conversations |
Read
Unit 4 |
Week
4 |
|
5. Persuasion, negotiations and confrontation |
Read
Unit 5 |
Week
5 |
|
6. Communicate with your crew |
Read
Unit 6 |
Week
6 |
| 7.
Put it in writing |
Read
Unit 7 |
Week
7 |
| 8. Meetings
that work |
Read
Unit 8 |
Week
8 |
| 9. Electronic
communications |
Read
Unit 9 |
Week
9 |
| 10. Improving
communications |
Read
Unit 10 |
Week
10 |
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WITHDRAWAL
POLICY
You
may withdraw from a course by sending an email to
PSmith@aspeNational.org
or by conventional mail requesting to be dropped from
the course. Non-attendance or notifying the
instructor does not constitute officially dropping
or withdrawing from a course. Students who stop
attending courses without officially dropping will
receive a grade of U in the class. Refunds are
not automatic. NO refunds are due unless the course
is officially dropped within stated guidelines in
the refund schedule.
Refund
Schedule
| a.
|
Withdrawal
postmarked at least one working day before
the first day of class – total fee
less a $20 handling fee. |
| b.
|
Refund
requests postmarked on or after the first
day and no later than two weeks after the
first day of class will be refunded 65%
of the fee, after which time there is no
refund. |
| c.
|
Decision
on withdrawals and refunds will be based
on the date when the ASPE Society Business
Office receives written withdrawal notice.
Drops done by mail are effective as of the
postmark date. |
|
d. |
All course materials including the textbook
and other included supplies must be returned
in their original conditions, shrink wrap
unbroken, or a $100 charge will apply. |
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