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Exceeding Your Client’s Expectations, Always!

Posted By Brian Wright, Wednesday, March 21, 2018

Exceeding Your Client’s Expectations, Always!


What does your Client want as a deliverable from your Pre Construction Expert?


Who is your Client, and what will exceed their expectations?  We often have a template to be efficient and produce a best cost deliverable.  Will that deliverable hit the mark for this client?  Are they driven by low cost, amazing architecture regardless of costs, or a blend of good finishes and costs?


Unveiling your client’s expectations and the budgetary costs associated with those expectations is what Excellent Pre Construction managers excel at while making it a fun process!  Is this an Institutional Project where accountants not present at the table make the final decision?  Or is this a project with a Developer where the decision maker is the sole person at the table during the conceptual stage?


Developing a list of wants and needs is essential to all successful Projects with costs to reflect those different Ideas part of the successful conceptual conversation.  Everyone enjoys Design and Architecture, and allowing the Stakeholder to dream is a great relationship builder as well.  As that Dream unfolds and molds itself into a Project with a target Budget, see what components are at the top of their list and add the wants after that. Remember to add their favorite component. What better way is there than to be asked back for repeat business than exceeding their expectation and making their design decisions framed into beautiful Architecture that they will see for a lifetime every time they walk in the door?



Brian Wright, CPE

Education Committee Chair

Sr. Project Manager, M.E., C.P.E., Chief Estimator, | JLL | Intel Account

Tags:  education 

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Comments on this post...

Greg Williamson says...
Posted Thursday, April 26, 2018
Well said Brian. as we are all now exposed to LEAN terminology, it's extremely important to establish the "conditions of satisfaction" to which you refer. These should remain the tenets of the decisions when the team encounters any budgetary constraints to assure a satisfied client
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